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December 1, 2015 By Dawn Houghton

10 Rules of Etiquette When Working With a Court Reporter

Michigan court reporter steno machineWhen taking a deposition, there are many rules of etiquette and good manners that are unwritten. Seasoned attorneys will know how to conduct a deposition using these best practices simply from experience. If you are relatively new to depositions, we have compiled a few points of etiquette that will help your court reporter provide an accurate transcript and do a great job for you. Your court reporter will be grateful to you if you follow some of these simple rules.

1. Seat the court reporter close to the witness.

Even if a room is small, it is sometimes difficult for the court reporter to hear a soft-spoken witness. Place your witness next to the court reporter. This will ensure the court reporter has the best opportunity to hear the witness’s answers. This is very important as your court reporter is taking down every word that is spoken, transcribing it, and creating a transcript for your use.

2. Verbally state when you are going on and off the record.

Always verbally state when you are going on and off the record. Often your court reporter can tell when you are intending to be on the record simply by your tone of voice. But there are circumstances when it is difficult to tell. By verbally stating you are going on or off the record, you can ensure that your court reporter is ready and is taking down your spoken words. Making a clear and accurate record is important to you and your client.

3. Speak at a moderate pace.

While your court reporter has the skill to write at a fast pace, it can be exhausting when it continues for long periods of time. A moderate pace will allow your court reporter to write at a comfortable rate of speed. If you are speaking too quickly, your court reporter will ask you to slow down so that every word that is being spoken is being recorded. Try your best to meet this request for a slower speed when asked.

4. Stay silent while the court reporter marks exhibits.

It is common that the questioning attorney will ask the court reporter to mark an exhibit, then resume asking questions of the witness while the exhibit is being marked. However, the court reporter cannot take down what you are saying and mark exhibits at the same time. Stay silent while the court reporter is marking exhibits, and resume questioning only after the exhibits have been marked and your court reporter can return his or her hands to the stenograph machine keyboard.

5. Always communicate verbally.

Some depositions are full of many objections. It is common that, when verbalizing the same objection repeatedly, an attorney may slip into using an informal wave of the hand to indicate another objection for the record. While everyone in the room may know that the wave of the hand is meant to convey an objection, the court reporter only records what is verbalized. So you run the risk that your wave of the hand and your objection may go unrecorded. Protect your objections by verbalizing each one for the court reporter.

6. Provide spellings of case-specific terminology.

Your case may be filled with terminology that is specific to a certain industry. Your court reporter, while experienced with the terminology of many industries, may not know every term or phrase you will be using in your deposition. The same is true for names of people mentioned in testimony, and street and city names. It is a good idea to provide a list of spellings of names, phrases or terms to the court reporter as they come up in testimony. The spelling can be provided on the record, or written down on a list for the court reporter to take and use when transcribing the testimony.

7. Don’t ask the court reporter for their opinion about your case.

A court reporter attentively listens to the testimony as it is recorded. You may be tempted to ask what he or she thought of the testimony as it was being relayed. After all, they are a neutral party, hearing testimony as the jury will hear it later if your case goes to court. However, when you ask your court reporter for their opinion of the testimony, you are putting them in a difficult position. As a neutral party, if they are to impart their opinion in your case, this may compromise their neutrality to both parties. Refrain from asking your court reporter for his or her opinion of the testimony or any aspect of your case.

8. Read slowly when reading out loud from a document.

Reporters are trained to be able to take down the spoken word at over 200 words per minute. However, most people will read at a more rapid rate of speed than they speak during conversation. If you are reading from a document, be sure to keep the speed of your reading at the same speed as you normally speak. Your court reporter will greatly appreciate your efforts.

9. Tell your court reporter if you will need a rush transcript.

Rush transcripts are nothing new to a court reporter. They are a common part of the job, and your court reporter will be able to deliver. By giving your court reporter notice that you will be ordering a rush transcript, this allows the court reporter time to make arrangements in order to put your transcript first on his or her list of priorities. Whether you call the day or week before, or whether you tell the court reporter at the beginning of the deposition, give notice as early as possible to allow your court reporter to make arrangements to work on your rush transcript.

10. Take regular breaks.

Sitting in one place for extended periods of time can be just as physically exhausting as constant movement. During long proceedings, you and your court reporter need a little time to stretch your legs and get a mental break before continuing with the proceeding. Everyone will benefit.

By following these simple etiquette rules, you will be using good manners and showing respect to your court reporter and to all parties in the room. Good manners can help create a comfortable work environment in a deposition and allow your court reporter to do their very best work for you.

Filed Under: Court Reporters, Court Reporting, Legal Professionals

November 3, 2015 By Dawn Houghton

9 Questions to Ask When Hiring a Court Reporter

2015-08-24_13-06-23From time to time, you may need to hire a court reporter for a deposition or other legal proceeding. If you haven’t chosen a court reporter before, you may not know where to start. The record that will be created by the court reporter is important to you and your client. It is crucial that you find a court reporter that is good and reliable.

But how do you go about choosing a court reporter? There are local court reporting firms in your area. It is a good idea to choose carefully among them. There can be differences in their services and fees.

To help you navigate your way through the myriad of choices of court reporters, we have a list of questions you should ask when first contacting a court reporting firm.

1. How are your court reporters certified and trained?
Many states require court reporters to pass a state certification test before working in the field. It is a good idea to make sure the court reporter that will be scheduled for your proceeding is state certified. The National Court Reporters Association (NCRA) offers similar certification. If your state does not require state certification, request a court reporter who holds the NCRA certification.

2. How much advance time do you need to schedule a court reporter?
There may be circumstances where you will have only a few days to schedule a court reporter. You will want to be sure that the reporting firm you are working with is able to schedule last-minute proceedings if necessary.

3. Can I schedule a court reporter using your website?
Many court reporting firms now offer online scheduling. This means that you can arrange for a court reporter, even if it is after hours and the reporting firm’s offices are closed for the day. This convenience can be a real benefit and time saver.

4. How much will it cost to hire a court reporter and order a transcript?
A good court reporting firm will be able to quote you a page rate for your transcript, appearance fee, as well as other services that may be provided. Before scheduling a court reporter, don’t be afraid to ask for details of rates and fees that you will be charged.

5. When will I receive my transcript?
Most court reporting firms can tell you the normal turn-around time they offer for transcripts. Be sure to ask about expedited transcripts. Each firm can vary on what they consider to be an expedited or rush transcript. Some will have varying prices depending on the length of time they are given to produce the transcript. Ask if they are capable of providing transcripts on a rush or expedited basis if needed.

6. Do you provide realtime reporting services?
If you would like to hook up to a court reporter’s computer and view the testimony on the screen as it is recorded, you will want to request a realtime reporter. Ask if the firm provides rough draft transcripts. A rough draft transcript is an unedited transcript that you receive upon completion of the deposition or shortly after. These rough drafts can help you continue preparing your case even before the official transcript has been completed and delivered.

7. Can you schedule out-of-town depositions?
It is a great convenience to you if your court reporting firm of choice is able to schedule out-of-town services for you. Some court reporting firms have a vast network of court reporters in other areas of the country that they can call upon to schedule your out-of-town proceeding. If your court reporting firm can provide this service, you will save time since they will handle the details of scheduling for you. Court reporters who refer work will usually refer you to only the best court reporters in an area.

8. Do you have conference rooms?
There are times when you need to schedule a deposition and you need to find a place to hold the proceeding. Many court reporting firms offer conference rooms as one of their services. If you are looking for a place to hold your proceeding, ask what space they have available.

9. Do you provide video depositions or video conferencing?
If you are thinking of scheduling video depositions or need videoconferencing capabilities, ask your court reporting firm if they offer these services. Many court reporting firms offer video deposition services. They will either have an experienced videographer on staff or work closely with one in their area that they can schedule for you.

The role of a court reporter is important to you and your client. Knowing the right questions to ask when choosing a court reporter will allow you to confidently hire the right court reporter for the job.

If you found this article interesting, you may also like “Fair Pricing of Legal Transcripts by Court Reporters”.

Filed Under: Court Reporters, Court Reporting

August 17, 2015 By Dawn Houghton

How Much Should I Pay for a Copy of a Transcript?

fair pricing of legal transcriptsIt has come to our attention that the rates charged by court reporters for copies of transcripts has been fluctuating wildly between court reporting firms around the country. The following is a question that comes up from time to time. I thought I would answer the question here so that you too can tell if you are being overcharged for a copy of a transcript.

Q. I think I’ve been overcharged for a copy of a transcript. How much should a copy really cost?

To answer this question, let’s first get a better understanding of what goes into a page rate for transcripts.

How A Transcript is Ordered

When one party orders the transcript of the record, whether this be in court, a hearing or a deposition, the court reporter will prepare a written record of the testimony. The court reporter will charge a fee per page of transcription.

The first attorney who orders the transcript will be charged a fee for the “original” transcript. Other parties may order copies of the transcript for a lesser page rate after the original has been ordered by a party.

How Court Reporters Charge for Transcripts

Some may ask, why don’t you charge the same for all transcripts, whether they are the first transcript or copies of the first?

The answer is sometimes only one party will order the transcript. The court reporter needs to charge enough so, in the event that only the original transcript is ordered, the fee received fairly compensates the court reporter at a minimum level for the time spent transcribing.

It has long been the practice to charge less for copies of transcripts. Since the original has already been produced, producing a copy requires less time to prepare. Most court reporting firms base their pricing on the premise that an original will be ordered and one copy will be ordered.

What Should I Do If I Think I Have Been Overcharged?

In Michigan, if you feel you have not been charged fairly for a transcript, you can file a complaint with the State Court Administrative Office. The complaint must be in writing and should indicate the court reporting firm that isn’t adhering to MCL600.1491(b).

 

Filed Under: Court Reporters, Court Reporting, Legal Professionals

July 26, 2015 By Dawn Houghton

What Would You Do If You Were The Court Reporter?

imageWhen I was in college, I learned the technical skill of writing machine shorthand. While machine shorthand is technically the skill you need to be a court reporter, there are many other skills a court reporter needs. Some lessons can only be learned by experience, particularly when it comes to customer service and client relationships.

Recently an attorney arrived at our scheduled deposition and thanked me for being at the conference room early, making sure the room was open and all ready to go. He then proceeded to tell me of an unfortunate set of circumstances that had happened to him recently. After telling me the story, the attorney asked me, if I were the court reporter in the situation, what would I do. Here is the story he told me:

What Would You Do?

The attorney arrives at a deposition with his very good client and a court reporter. The conference room they will use is furnished by the court reporter’s firm. Upon arrival, the conference room is occupied by other parties who refuse to leave.

The attorney, embarrassed this is happening in front of his client, turns to the court reporter to see what she is going to do. Her firm arranged the location so he assumes she will take part in finding a new room. She simply shrugs her shoulders. The attorney asks the court reporter to find someone to talk to so they can get another room ASAP. The reporter leaves to do that, comes back in 10 minutes and says there is another room available, she just has to get the keys and have someone open it up. The reporter leaves again.

In the meantime, the attorney and his client, while waiting, notice an elderly man with a walker and an oxygen tank making his way up a set of stairs, very slowly and arduously. About halfway up, he falls down the stairs. He picks himself up and goes to an office nearby to fill out an incident report. He then comes back out and proceeds to start his long process of going up the stairs again, with his walker and oxygen tank. As the attorney and his client continue to watch, the man finally makes it up the stairs, goes down the hall, and proceeds to open up the door to the conference room with a set of keys – the same conference room for which the reporter was fetching keys.

The reporter finally returns with someone to open up a different conference room and the deposition commences after a 45-minute wait. The attorney is frustrated that it took so long to get a room so they can begin the deposition.

What I Would Do

When this attorney told me this story, he asked me what I would do if I were the reporter.

I said I would immediately get on the phone to my office to enlist help in finding a room that we could use as soon as possible. As a court reporter, I want to provide excellent customer service for my attorney client. If the room arrangements were made by my firm, it is reasonable to expect that, in the event a room was unexpectedly not available, I would do everything possible to procure an alternative location. My firm has staff available during business hours who can immediately begin to resolve the situation.

I also would make sure my office knows what happened at this conference room location so they can be aware of it when they are scheduling any other depositions in that location. If this situation were to happen again, I would want to come prepared with the knowledge of what is our nearest alternative space and how we can access the space quickly.

Reporters should always be looking for ways to make clients’ lives easier and certainly not cost them time and money or embarrassment in front of their clients. While we can’t anticipate every problem that may occur, we can work as quickly as possible to rectify the situation or find an alternative.

Filed Under: Court Reporting

May 15, 2015 By Dawn Houghton

Ergonomic Work Stations for Law Offices

Ergonomic Work Stations for Law Offices Attorneys and ParalegalsCourt reporters, attorneys, legal assistants, paralegals, these are all professions that involve a considerable amount of time sitting behind a keyboard. As court reporters, we know that, over time, repetitive motion injuries can occur that can be painful and physically limiting. We’ve done some investigation into how to create an ergonomic work environment and wanted to share what we’ve learned. With this information, you may be able to improve the ergonomic function of the work stations in your legal office and prevent repetitive stress injuries.

Monitors:

The angle at which we tilt our head to look at our monitor can sometimes cause neck and upper back pain. Some monitors allow for adjustments to the tilt of the screen as well as offer swivel features that allow us to position the screen so that we are looking directly in front of us, with the screen at eye level. This is the position to strive for when placing your monitor.

CNET.com has reviewed several monitors and evaluated their level of ergonomic benefit.
CNET monitor reviews:  http://www.cnet.com/news/best-ergonomic-monitors/

Keyboards:

When choosing a keyboard, it is important to take into consider the placement of your hands on the keyboard and the position you hold your arms, wrists and hands during those long hours of computer work. Here is a list of considerations when choosing your keyboard and hand placement.

1. Your arms should be perpendicular to the front of the keyboard.
2. Your wrists should not be horizontally bent as your hands sit on the home row of keys.
3. Your keyboard should be at a height where your forearms are level while typing.
4. Your wrists and hand should be in a straight line vertically.
5. Your mouse should be as near to the keyboard as possible.

For more information on keyboard placement, see
http://linguisticmystic.com/2013/02/21/a-series-of-ergonomic-reviews-keyboards/

Chairs

If you spend several hours daily sitting at your desk, the chair you sit in is one of the most important features when considering workstation ergonomics. It is worth investing in a good chair that is fully adjustable so that you can fit the chair to your body size and shape. When choosing a chair, look for the following features:

  • Comfortable seat cushion
  • Adjustable arm rests
  • Adjustable seat height
  • Adjustable back rest height and angle
  • Lumbar support
  • Ability to swivel and roll

For further information on choosing the right chair, check out this guide from the United States Department of Labor.

Desks

We often think of desks as something that is stationary to which we adjust our bodies as we sit, but when considering ergonomic requirements, you should consider choosing a desk that can be customized to fit your body instead of the other way around. Some desks have adjustable height. Some even adjust into a standing desk. Take the following items into consideration when choosing a desk:

  • Size
  • Shape
  • Height
  • Working surfaces
  • Quality and construction
  • Style

To find out more information, read “How to Choose or Make the Perfect Desk for You.”

Because we spend so much of our working day sitting at a desk, looking at a computer screen, it is worth taking some time to consider how our work station is performing for us. Look at your own work station to see if there are improvements that could be made that will allow you to stay healthy and pain free for many years to come.

Filed Under: Court Reporters, Legal Professionals

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