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May 11, 2015 By Dawn Houghton

Risky Business: Ethics in Court Reporting

This is a guest article by Paulita E. Kundid, FAPR, RPR, CLVS, FPR. Paulita is President/CEO of Volusia Reporting Company & Videoconferencing Center in Daytona Beach, FL. This article was originally published on the Florida Court Reporters Association’s website. While the article discusses Florida specific examples, this topic is relevant in Michigan and throughout the United States.

Risky Business

Ethics are important to your bottom line. What you need to know.

Ethics in Court ReportingEverybody loves something for nothing. Marketing wizards know getting “freebies” is an effective marketing tool for business solicitation, including businesses providing services to the legal profession.

Recently, there has been an increase in the number of “incentive gifts” or “reward programs” offered to attorneys and their staff in exchange for scheduling depositions with a particular reporting company/vendor. Incentive offers are pervasive in almost every industry. Airlines, hotels and credit card companies offer them so it’s easy to see why attorneys and staff don’t understand why these practices are so detrimental to the legal profession.

There are real scenarios of Florida court reporting agencies sending attorney’s staff $1000 in exchange for shifting all depos scheduled on one company’s books to another. Big screen TVs, computers, and gas cards and gift coupons in the amounts of $25, $10 and $5 are being exchanged for each depo scheduled. Some agencies are sending the gift cards directly to the secretary’s home address to intentionally avoid the office.

Attorneys may not be aware of their staff accepting gifts from court reporters/vendors in exchange for procuring work. The legal assistant is exposing her boss to discipline by the Florida Bar. Incentive programs that offer these temptations accepted by attorney’s staff place the attorney in jeopardy of his own code of ethics and can even violate FSC Rule 4-1.8:  Conflict of Interest – and Bar Advisory Opinions. The attorney is fully responsible for any actions by the legal assistant. Not disclosing receiving gifts to your client, who is ultimately the legal receiver of such gifts, may result in ethical and tax consequences for those who receive the gifts.

The Florida Court Reporters Association has addressed the issue in its Code of Professional Ethics stating its members shall:  Refrain from giving, directly or indirectly, any gift, incentive, reward, or anything of value to attorneys, clients, or their representatives or agents, except for items that do not exceed $100 in the aggregate per recipient each year.

Marketing items of nominal value, such as pens, pencils, coffee mugs, cookies and other advertising paraphernalia, or modest forms of meals and entertainment, or Holiday “thank you” gifts not exceeding $100 in aggregate value are considered nominal and are permissible under the Florida Court Reporters Association’s Code of Professional Ethics.

An attorney is responsible, and therefore their legal assistant, for hiring the most competent and reasonable service providers for the client, such as subpoena servers, court reporters, investigators, and so on. They are not allowed to profit from these services. That is why attorneys cannot add commissions or service fees, etc., to service-provider invoices like court reporters. They are only allowed to be reimbursed on the actual costs and they are only allowed to tax costs on the actual costs.

There are ramifications with IRS — this is considered income to the law firm. Rewards or incentives such as cash, Visa gift cards, gas coupons, expensive gifts, the value of sporting event tickets, etc., must be reported to IRS as income and any taxes due must be paid.

Additionally, according to the Hanson Bridgett legal opinion on incentive gifts in exchange for deposition bookings, these transactions are considered income, not gifts, by the IRS. This could adversely affect your victory in a case where taxable costs are awarded.

This practice of giving out coupons to law firms prompted an Orlando attorney to take a unique position on the costs being taxed against his client. By demanding that the amount of the costs taxed against his client be reduced by the value of the coupons or gifts received by opposing attorney’s legal assistant for scheduling the deposition(s); that only the balance on the invoices could be taxed as costs and not the full amount.

The fair market value of the gifts received by staff can be deducted from your client’s award.

Insurance companies are sending out notices to court reporting firms banning gifts between the attorneys representing them and court reporters:  “Gifts and Gratuities:  Insurance companies ban any gift, favor, gratuity, or entertainment given by court reporting companies/vendors in order to influence a business transaction or to initiate a business relationship where one did not previously exist. Experience has shown that the relationship between insurance adjusters/examiners, attorneys, body shops and vendors must be safeguarded such that the appearance of impropriety must be avoided. Gifts of any amount are not permitted.”

Florida Bar’s Rules of Professional Responsibility outlines the 22-page “cure” should your staff accept “incentive gifts” or “reward programs” in exchange for services. Law firms should implement staff policies and enforce them. Protect your clients, your staff and yourself against  Risky Business.

For more on court reporting ethics from our perspective, download this free report: “Thoughts on Court Reporter Ethics: From a Court Reporting Firm Owner”.

Filed Under: Court Reporting

February 27, 2015 By Dawn Houghton

4 Steps Every Court Reporter Can Take to Handle Stressful Deadlines

court reporter watchWhile a court reporting career can be greatly rewarding, there are times when the responsibilities of the job can be stressful. This stress can be compounded by the added stress of balancing work life and family life. Every court reporter needs to develop ways of handling stress when levels are high. By having a plan in place for handling stressful situations, you are able to more quickly release the panicky feelings of overwhelm.

Handling Overwhelm

Some of the most overwhelming situations as a court reporter involve deadlines. For instance, you’ve worked all day on a very intense deposition. At the end of the day, you are now exhausted but know that soon you will go home and relax for the evening. This picture changes suddenly when one of the attorneys tells you they need the transcript ASAP, tomorrow if possible. You are immediately overwhelmed wondering how can you get all of these pages edited, proofread, and delivered by tomorrow. Panic sets in. Since you are already exhausted, your feelings of overwhelm are heightened.

As a court reporter, this is a common stressful situation. The good news is that, over time, you can develop coping skills that will allow you to overcome the overwhelm and quickly move to a solution. Here are some steps you can take to conquer the challenge.

1. Stop and take a breath.

As soon as you are alerted to the situation, take stock of what is required. Talk to the attorneys to discover if there is any possibility of extending the deadline, even if it is only a few hours. As a court reporter, we always want to deliver a transcript to attorneys on the deadline they request so they can do their job to the best of their ability. However, sometimes, after asking a few questions, you will discover that they are able to work with you and extend the time in which they must have the transcript in their hands. Every extra hour you can negotiate means a little less stress on you in preparing the transcript.

2. Prioritize and plan.

Once you know exactly how much time you have, sit down and estimate how long it will take you for each step of the process, including editing, proofreading, and delivery. Then make a schedule that sets forth exactly how much time you will use for each stage. By making a time schedule, you will be able to continually measure whether you are on target to deliver on time and make adjustments as necessary.

3. Enlist help.

Before beginning preparation of the transcript, think about whether there are any parts you can delegate. It is wise to have at least one scopist you can rely on in situations such as these. Now is the time to call them to help you with editing and/or proofreading in order to meet your deadline.

Do you need to enlist the help of your family to take care of home issues so that you can focus completely on your task? If a spouse or older child can pick up some of the duties for which you would typically be responsible, now is the time to talk to them and ask for their assistance and cooperation.

4. Get started.

Once you have outlined your plan, it is time to get started. Get comfortable and begin. Track your progress and check your schedule frequently to make sure you are on track to meet your deadline. This will help you stay focused and on task.

Feeling overwhelmed is often a temporary feeling. If you give yourself a few minutes to stop and breathe, this allows you to steady those feelings of panic and self-defeating thoughts. Once you take steps to make a plan, those feelings will begin to subside. Each step in the plan that you accomplish will get you closer to your goal of meeting your deadline and managing your stress level.

Filed Under: Court Reporters

December 11, 2014 By Dawn Houghton

How to Prepare a Legal Deposition Notice

As a legal professional, there may be a time when you need to prepare a legal deposition notice. Preparing a notice of deposition is not a difficult task as long as you know what to include in the notice.

What Is a Notice of Deposition?

A document directing a witness to appear to answer questions under oath is called a notice of deposition. The notice includes a time and place where the examination is to occur. The notice is sent to all parties in a lawsuit so that everyone involved has been given notice of the event.

How Do I Prepare a Notice of Deposition?

In our experience, most legal professionals learn how to create a deposition notice by referring to one their firm has used in the past and using it as a template. Many law firms and attorneys have preferences for the exact language that will be used in the notice. However, if you have never prepared a notice of deposition and you have not been given a sample, we have some simple instructions to get you started.

First it is necessary to understand the parts of a deposition and what should be included.

Caption

The full caption of the case should be included at the top of a notice of deposition. This will include the jurisdiction in which the case has been filed, the file number, and name of plaintiff(s) and defendant(s).

Deposition Notice Sample 1

 

Names and Addresses of Attorneys

The names and addresses of each attorney of record should be included on the notice. Be sure to include the attorney’s bar number and designate which party the attorney is representing. You should also include the name of an attorney’s law firm, full street address, telephone number, fax number and email address.

Deposition Notice Sample 2

 

Type of Notice

The title of the document should include the type of notice you are preparing. There are several types of deposition notices and including the title will provide clarification of which type you are preparing.

Date, Time and Location

The date, time and location should be prominently included in the notice language. Using bold type is a nice way to draw attention to this information on the notice.

Deposition Notice Sample 3

 

Signature Block of the Requesting Attorney

Including the requesting attorney’s signature block at the end of the notice allows everyone to be clear on who is calling for the deposition.

Deposition Notice Sample 4

 

Putting It All Together

Below is a simple Notice of Deposition sample showing you all of the pieces put together to create the full document.

Full Deposition Notice Sample

Filed Under: Legal Professionals

November 14, 2014 By Dawn Houghton

Easily Connect to Your Court Reporter’s Realtime Transcription

How To Connect To RealtimeAt O’Brien and Bails, we have been providing realtime transcription for quite some time. Our clients find great value in viewing the transcribed spoken word as it is happening. If you’ve never connected to realtime in a deposition before, you may think it is technically difficult. But connecting to realtime is actually simple. Once you know what is involved, you will see that using realtime in your next deposition can be easy and of great value to you and your clients.

What is Realtime Transcription?

In a nutshell, realtime transcription is a system whereby the spoken word is recorded by the court reporter and delivered as text on a computer screen within a few seconds of the words being spoken.

Valuable Features of Realtime Transcription

  • A rough draft of the written record is available shortly after the proceeding has ended.
  • You have the ability to search for keywords in the text.
  • Text can be copied and pasted into other documents or emails.
  • Transcripts can be shared by the Internet or email.
  • During the deposition, reference can be made to previous testimony.
  • Drafts can be used to organize the next deposition you may be taking.
  • Answers can be reviewed immediately, giving you the opportunity to ask for further clarification if necessary.

How to Connect to Realtime

Connecting your computer to realtime is not difficult. Each court reporting firm may use different software and the process may vary from system to system. It is a good idea to call your court reporting firm before the deposition and ask for a set of instructions for connecting to your court reporter’s specific software.

At O’Brien and Bails, we use two software programs to deliver realtime transcription; Eclipse and CaseViewNet. Some of our reporters use Eclipse, and others use CaseViewNet. These software programs allow us to provide instant realtime text. No matter which program your court reporter is using, you will not need to purchase software or tokens in order to connect to realtime.

Connecting to realtime is easy. Here are the steps involved in connecting with a wireless connection that your court reporter will provide. The first set of instruction is for CaseViewNet. The second set is for court reporters using the Eclipse software.

CaseViewNet Software Realtime Connection

1. Connect to the court reporter’s wireless network.

  • Verify that your computer is WiFi enabled. View or connect to the available wireless networks by right-clicking the wireless icon on your Windows taskbar.
  • Choose the court reporter’s wireless network from the available networks.
  • If required, enter the network key (pass phrase) provided by the reporter.

2. Connect to the court reporter’s realtime system.

  • Start CaseViewNet client software.
  • Click the Connect button.
  • Follow instructions in the Connection Wizard.

3. Provide your log-in credentials and connect to the event.

  • Use your name and the name of your organization.
  • Provide the event password as provided by the court reporter.

Simple instructions for connecting are provided by CaseViewNet on their website. They also provide instructions for connecting by serial port if wireless is not available.

Eclipse Software Realtime Connection

If your court reporter is using Eclipse software, the following instructions are the ones you will follow to gain a realtime connection on your computer:

1. Go to https://connect.eclipsecat.com.

2. Click the lightening bolt symbol in the lower left-hand corner of your screen.

3. Scroll to find the transcript with which you wish to connect.

4. Enter the password you have been given from your court reporter.

We Make it Easy for You to Connect

Realtime transcription can be a huge benefit to attorneys when preparing cases. We strive to provide realtime in a way that is easy and uncomplicated. If you haven’t connected to realtime transcription in a proceeding before, as you can see, it is a simple process. Your court reporter is available to assist in making the connection so you can receive realtime transcription on your computer and reap the benefits in your next deposition.

Filed Under: Legal Technology

July 15, 2014 By Dawn Houghton

Discover the Benefits You Get with PDF Transcripts

PDF Transcript BenefitsWith technology moving so fast, it is difficult these days to keep up with the ever-changing ways to handle electronic files and transcripts. If you have ever received a transcript in a file type that your computer won’t open, you know how file types can be an obstacle. However, there is one type of file that is a clear winner in compatibility, the Portable Document Format, otherwise known as a PDF.

You likely are already reading PDF files on your computer. You can request your transcripts arrive in this file type as well. There are many reasons why you should request to receive your transcripts in PDF format.

Longevity

The PDF format has been around for many years. Most of our computers come with the software Adobe Reader so that we can easily open PDF files that we receive. It looks like PDF files are popular and will continue to be easy to use for a number of years, so it is worth putting in the effort to begin using PDF documents more effectively. When you request a transcript be delivered to you in PDF format, you can rest assured that this file type will likely continue to be in use well into the future.

Compatibility

One of the strengths of a PDF file is that it can be opened on several different computers and devices. PDF files work well whether you have a Mac or PC computer. You can now put them on your iPad and easily take them with you. This is an important feature as computers and devices evolve rapidly. The iPad has been the latest devise to take the legal field by storm. Attorneys are looking for ways to use ipads in their practice. Being able to open documents on an iPad and all of your devices ensures that you will be able to work on files no matter which device you are using at the moment.

Availability

Most computers come already loaded with Adobe Reader, which allows you to open a PDF file. You may not even be aware of it, but your computer is most likely already using this program when you view a PDF file. Adobe Reader is a free software. If you’ve ever received a transcript that required you to download special programs in order to read them, you will appreciate the ease PDF brings. If your computer already has Adobe Reader or any version of Adobe, you will not have to download any other programs in order to read the PDF transcript.

Functionality

Adobe also offers an advanced version called Adobe Acrobat. With the advanced version comes added features that allow you to do more than just read your PDF document. Here are some of the things you will be able to do with the Adobe Acrobat software.

  • Insert new pages into a PDF and eliminate pages
  • Reorder pages
  • Rotate pages
  • Add Bates stamps to documents
  • Zoom in on small text
  • Highlight important text passages
  • Search for text
  • Redact sensitive information
  • Tag important pages so you can quickly find them later
  • Make notes in the margins

Advanced Features

O’Brien & Bails uses a program called YesLaw to create PDF versions of a transcript. This program allows you a few more very valuable features. We want to make our transcripts easy for you to use. YesLaw allows us to provide a PDF with the following additional features:

  • Copy and paste from a transcript without affecting the official document
  • Click a word in the index and be taken to that page in the transcript
  • Click on any exhibit in the index and be taken to that page in the transcript
  • Send and receive large transcripts by email with our smaller file sizes

Added Flexibility and Usability

PDF files can provide many benefits to you, making your transcript more valuable to you in your trial preparation. Ask yourself, are you using PDF files to their fullest potential? If not, you may need to do some reading and research to find out how to take advantage of these valuable functions.

We have found a few resources if you would like to learn more about using PDF files.

Key PDF Skills for Lawyers
In this 30-minute video tutorial, presented by Ernie Svenson, you

’ll quickly learn key PDF skills that every lawyer and legal professional needs in order to be more efficient and productive while working with digital documents. The video covers skills such as:

  • How to quickly search PDF documents for key information
  • How to navigate through any PDF quickly, zoom in, out, and around quickly
  • How to tag key passages with underlining and comments
  • Keyboard shortcuts that are most important to legal professionals

How to Work with PDFs on the iPad
Author Patrick Jordan, a technology blogger, explains some basics of using your iPad to work with PDF files. Tips include:

  • Ways to get PDF documents onto the iPad
  • Great apps for working with PDF files

Acrobat X Pro: PDF Basics Tutorial
LawTechnologyToday.com offers a video tutorial for Acrobat X Pro. If you have this version of Adobe Acrobat, you will learn:

  • How to convert documents to PDF
  • How to apply Optical Character Recognition (OCR)
  • How to make changes such as adding, removing and rearranging pages

PDF files have become a standard in use with many programs and devices. By requesting transcripts in PDF format, you can take advantage of these features and benefits to work with documents more effectively in your law practice.

Filed Under: Legal Technology

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Kalamazoo, MI 49007-3943
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