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January 30, 2014 By Dawn Houghton

The Importance of Punctuality for Court Reporters

court reporter punctualityThe importance of punctuality cannot be stressed enough for court reporters. It is common for a court reporter to show up 15 to 30 minutes before the time set for a deposition.

Reporters who are late often hold up the deposition if all parties, including the witness, have gotten there on time. This can burden all parties by having to remain at the deposition location longer than planned. It can also create problems such as pressure the questioning attorney to speed through the deposition and it does not create a positive impression for the court reporter.

Although it might seem unnecessary to leave for your deposition earlier, doing so will help avoid any mishaps in arriving late to a job. This will also account for unexpected delays in traffic and things that are out of your control. You will be grateful for the extra time you’ve allotted yourself should any obstacles arise. Even being ten minutes late can often lead attorneys to complain of your lack of punctuality to your agency.

The night before your scheduled deposition, use Mapquest, Google Maps or your GPS system to look up directions to your destination. Another way to ensure you arrive on time is to double check the website of the location where you will be working.  Sometimes applications or websites will mistakenly direct you to go to a different area of town because two locations share the same address. Double checking the website or even calling the office the day before will help avoid blunders in arriving at the wrong location.

Checking the weather the day before will also provide extra assurance in arriving on time. If you don’t have the opportunity to take the day off for inclement weather, plan your commute accordingly. Give yourself at least an extra hour to arrive at your destination should any road conditions become hazardous or there is slow traffic. During winter storms, icy conditions will leave roads difficult and dangerous to drive or walk on, so consider these variables when planning.

Punctuality not only benefits your reputation as a court reporter, it also benefits all parties involved in a job. It is the respectful thing to do as all people have busy and varied schedules. Taking extra precautions to arrive on time will help your jobs start as scheduled and you will be making a professional impression.

If you found this article interesting, you might also like “4 Things A Court Reporter Should Never Say in a Deposition.”

Filed Under: Court Reporters, Court Reporting

January 14, 2014 By Dawn Houghton

4 Things a Freelance Court Reporter Should Never Say in a Deposition

What a Court Reporter Should Never Say in DepositionPart of being a professional freelance court reporter is knowing what to say and what not to say when you are working with attorneys. As the owner of a busy court reporting firm, I have the occasion to coach new reporters on situations that may arise and how to handle them. I wanted to share a few of these situations where it was not obvious to the new reporter as to what a professional response should be.

When Asked for an Expedited Transcript:

1) “Sorry, I won’t be able to get your transcript to you over the weekend because it’s my birthday and I’m going out drinking.”

Yes, this really happened.

I know attorneys sometimes will spring an order for an expedited transcript on reporters at the last minute. Sometimes the attorney knows in advance that they will require a rushed transcript, but there are times when the testimony itself actually prompts an expedite order which was not anticipated beforehand.

The proper way to handle this situation is to let the attorney know you will do your best to meet their expectations. If you have already made plans for a celebration, make use of a scopist and/or a proofreader in order to get the rush transcript done, or enlist a fellow reporter at the firm you work with to help you. There is no reason reporters need to do their transcripts all by themselves when there are professionals available to help with the process. If the expense of enlisting help is troubling you, it is unwise to have the mentality of “I’m going to keep all the money from the transcript myself” when you are not able to finish the transcript in the requested time frame. It’s okay to have a life outside of being a reporter but we have to be smart about how we structure our time.

When You Have Plans After the Deposition:

2) “Can you finish up the deposition by 4:30 because I have dinner plans?”

The proper time to bring up this issue is with your office scheduler when you are being scheduled for the job, not when you are already in the deposition. In the freelance field, depositions are not always a predictable length. The attorneys many times don’t know how long a deposition will take.

If you have prior commitments, make your office aware of them beforehand so they can most appropriately schedule reporters for the day’s proceedings to the best of their ability.

When You Are Asked Your Opinion About The Case:

3) “You have a really good case,” or conversely, “You have a really bad case.”

I know attorneys like to ask court reporters what they think about their case, but it is not a good idea to voice your opinions about the matter. I know from experience that I can hear a deposition from one side and get one impression, then hear the deposition from the other side and get a different impression. It is hard to even have an opinion when we don’t have the whole picture in the first place.

It is more appropriate to let your attorney know that you are required to stay a neutral party, therefore, you will not be offering your opinion.

If You’ve Discussed the Case with Your Office:

4) “I told our office staff about your case, and they said…”

It is not considered professional behavior to talk with office staff about the deposition or witnesses or attorneys during breaks from the deposition.

As professional reporters, we are bound by confidentiality, and this is not professional conduct. You should not discuss the case with others.

The appropriate responses to these situations may be obvious to experienced reporters, but it is not always clear to new reporters what is expected of them. Training and mentoring can help eliminate these types of unfortunate situations.

If you liked this article, you may also be interested in “Court Reporting – A Profession, Not Just A Job”.

Filed Under: Court Reporters, Court Reporting

January 7, 2014 By Dawn Houghton

This Court Reporting Life…The Mysteriously Missing Court Reporter

missing court reporterAs the owner of a court reporting firm, I am always trying to anticipate things that may go wrong when sending court reporters to depositions. But sometimes things come up we don’t expect. We always want to make the appropriate arrangements and avoid any mishaps that might occur, but sometimes it just isn’t possible to avoid some situations.

One day we got a frantic call from our client stating that our court reporter had not arrived for the deposition. They were ready to begin but had no court reporter. This is something no owner wants to hear. We pride ourselves on showing up for every deposition, not just on time, but early. We try to never, ever show up late. We also have several steps in our scheduling process to ensure that no deposition has slipped through cracks in our system. It is hectic to scramble to find a reporter to get to a deposition that has already been scheduled to begin, and we definitely don’t want that issue ever to occur.

So to find out we had a room full of attorneys without a court reporter was very bad news and our office went into action immediately to discover what happened.

This particular deposition was scheduled to take place at a local hotel conference room. I placed a call to my reporter to assure myself she was at the deposition location. She indicated she was. This made no sense at all. How could she be at the deposition, yet the scheduling attorney was calling asking why they didn’t have a court reporter?

My next step was to call the hotel staff to see if they could shed any light on the situation while at the same time my reporter was tracking down the staff at the hotel about the situation. We found out that the hotel had mistakenly set up two conference rooms for this one deposition. Some of the parties were taken to one room upon arrival and some of the participants were led to a second room. My court reporter was able to locate the other participants and all parties convened in one room. The deposition started later than scheduled but otherwise happened as planned.

So even though we try to anticipate every mishap that can happen, there are still situations that surprise us. Who could have predicted there would be two rooms for one deposition? Now we know what to do if the situation arises again.

If you found this article interesting, you might also like “The Court Reporting Profession is Alive and Well.”

Filed Under: Court Reporters, Court Reporting

January 3, 2014 By Dawn Houghton

Starting a Recycling Program in Your Law Firm

Recycling Program in Your Law FirmDoes your office recycle? If not, you might want to think about starting a program. Recycling is not only good for the environment but is also good for business in a variety of ways.

Recycling Saves Money

Recycling can minimize garbage disposal costs and potentially earn revenue for your business. Recycling reduces the amount of trash in your dumpster, as well as the frequency of trash pick-ups. You may even be able to negotiate your waste contracts to reduce the cost of trash collections. On average, it costs more for businesses to dispose of waste than to recycle the same amount of items. In fact, recycling is less expensive than land-filling since materials are being reused instead of occupying more space in landfills.

Recycling Can Save Office Space

Recycling paper files and scanning them into digital files will save a considerable amount of space in your office. After receiving documents, scan the necessary paperwork into a digital file and recycle your paper (or up-cycle it as printer paper or note paper). Not only does this save space in the office, but it saves money spent on file cabinets and paper as well. While this can benefit any office, it will be particularly space efficient for law firms whose work product is mostly contained on paper.

How To Start A Recycling Program

1. Start Small

If your office has never had a recycling program before, it is a good idea to start small, recycling only one or two categories of items. For instance, you may decide to start with paper and aluminum soda cans. Starting small allows you to more easily make decisions on how to begin. It will also allow you to make adjustments to the program as you deem necessary.

2. Appoint a Recycling Director

Any new initiative needs a leader to help design and implement the program. Find an employee who is already interested in recycling and will be a good advocate for the recycling program. Depending on the size of your law firm, you may need more than one director on the team.

3. Find a Collection Service

Before you begin collecting recyclables, it is a good idea to find and engage the recycling service. They may have rules that you need to be aware of, such as the types of bins with which you will be collecting recyclables. Contact a service before you make any decisions about how the program will be implemented so that you can include practices that fit their requirements.

4. Begin Collecting Recyclables

Once you decide which service you will be using, ask if they provide containers. If they do not, ask if they have a suggestion for what types of containers you should purchase. Once you have acquired containers, explain the program thoroughly to all staff and begin collecting.

Recycling is good for the environment and good for your firm. Your law firm can save money and save storage space in the office. You also may have some clients who are enthusiastic about recycling and will appreciate your effort to keep our world green.

If you enjoyed this article, you may also like “How Can Law Firms Recycle Computers and Electronics?”

Filed Under: Legal Professionals

December 17, 2013 By Dawn Houghton

Ways Your Court Reporter Can Help Your Law Firm Go Paperless

Court Reporter Can Help Your Law Firm Go PaperlessMany law firms are beginning to do their part to save the environment by implementing recycling programs and other strategies. Even the smallest changes can mean big results. For law firms, reducing the amount of paper used during the course of business is a large area in which they can decrease their carbon footprint. There are several ways your court reporter can help you reduce your paper use.

Order a Copy Transcript

When you order a transcript, the ordering party will traditionally receive an original transcript that is sealed in a paper envelope and a copy of the transcript for your use. The sealed transcript is necessary at the time of trial when you need to file the original transcript with the court. However, many lawsuits settle before making it to trial. One way to save paper is to have the copy printed for your use when you order the transcript, but you can ask that the original not be printed and sent until you request it at the time of trial. You can imagine how much paper this would save if everyone used this practice.

Electronic Transcripts

You may also consider receiving your copy of the transcript in electronic format instead of hard copy.  Ordering electronic transcripts to be emailed to you again allows you to hold off on printing the transcript unless and until the time you actually need the testimony in paper form. You may also decide to only print out a partial transcript or a condensed transcript from your electronic copy in your office.  Transcripts that are emailed to you can be saved to your firms’ client folders and can also be accessed at any time.

Electronic Exhibits

Not only can you order electronic transcripts, but you can order electronic exhibits as well. Your court reporter can take the exhibits and have them scanned into digital form to include with your transcript. At O’Brien and Bails Court Reporting, we are able to digitally link your electronic exhibit to the pages in the transcript where the exhibit is mentioned. This makes it easy for you to refer to the exhibit while you are reading the transcript. Ask your court reporter if this is a service they can provide.

Paperless Saves

Conserving on paper by requesting electronic transcripts not only saves the environment, but using less paper can also save you money in a couple different ways.

Saving Space

You will save on space at your firm or storage facility by having less paper to keep in active files and closed files. This can also save you money because you will need to purchase less storage space for files.

Saving Money

Ordering electronic transcripts saves you money in postage. Your court reporter will incur less in postage expenses because less paper will be sent through the mail. It is likely that your court reporter will pass that savings on to you.

Green Discounts

Using these green strategies means your court reporter will be using less resources to produce your transcripts. Some court reporting firms pass that savings on to you in the form of a green discount. For instance, at O’Brien and Bails Reporting, we offer a 5% discount if you order transcripts in these forms that use less paper. We want to help you in your efforts to reduce your carbon footprint. Not all court reporters offer this green discount, so be sure to ask the next time you hire a court reporter.

Reducing your carbon footprint can be accomplished in a lot of different ways. Reducing the amount of paper your firm consumes is a good idea for you and for the environment. Try out these creative ways in which your court reporter can help your law firm in its effort to go paperless.

If you enjoyed this article, you might also like to sign up for our free guide, “How Much Should I Expect to Pay For Court Reporting Services?”

Filed Under: Legal Professionals

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251 N. Rose Street, Suite 200
Kalamazoo, MI 49007-3943
(Get Directions)
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