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April 15, 2020 By Dawn Houghton

O’Brien & Bails Hosts Court Reporter Workshop on Unprecedented Worker Relief Programs

Friday, April 10th, O’Brien & Bails hosted training via Multi-platform Video Conferencing to educate their core court reporters on the CARES Act, Families First Coronavirus Act (FFCRA), – and unemployment benefits that may be available to independent contractors.

Presenting, was Dwayne Houghton, CPA, Shareholder of Biggs, Hausserman, Thompson & Dickinson, P.C. – whose expertise guided the Court Reporters through never-before available self-employed worker relief programs resulting directly from the impacts of COVID-19 on the industry.

Court Reporters often operate as independent contractors, and this time of uncertainty for our nation provides many challenges to taking depositions amid work from home orders and court closures. O’Brien & Bails values the Court Reporters that make up our entire industry and strives to provide ongoing education and resources to all the Court Reporters in the O’Brien & Bails network.

The recent webinar goes into great depth of each program below, but this provides an overview of the programs currently in place – and the general areas where Dwayne Houghton in partnership with O’Brien & Bails helps Reporters navigate:

Coronavirus Aid, Relief, and Economic Security Act (CARES)

Unemployment Benefits

Pandemic unemployment benefits are being made available to the self-employed, who are not typically eligible. Now they may be eligible to apply based on normal earnings when work is not available to them and if making less than the state unemployment benefit amount. Reporters are encouraged to consult with their state for actual unemployment amounts.

  • Apply as early as your state put a shelter/stay at home order in place.
  • If qualified for state unemployment, they will be eligible for Federal government assistance of an additional $600 per week through July 31st.
  • 2019 Schedule C, Net Earnings to calculate self-employed weekly benefit.
  • While working remotely, you may be eligible to still apply for partial benefits.
  • Must take remote work that is offered in order not to be disqualified for benefits.

Families First Coronavirus Response Act (FFCRA)

Self-employed individuals may be eligible to receive a tax credit against regular income tax under the State’s Stay at Home Order or Child Care. Although you cannot qualify fully for both the tax credit and unemployment, it may be possible to claim the tax credit for the first ten business days and on Day 11 begin application for Unemployment benefits.

  • Comes in the form of a credit on your 2020 taxes.
  • Maximum credit for Emergency Leave is 10 days at a maximum of either $200 or $511 depending on reason for credit.
  • Need to provide documentation such as a scheduling calendar.
  • Credit is equal to the number of days they are unable to work.
  • Up to 50 days for Family Medical Leave Act at the lower of $200 or 67% of your average self-employment income.
  • Effective April 1st.

Paycheck Protection Program Loan

This act provides the Small Business Administration (SBA) 7(a) Paycheck Protection Program Loan. A low-interest, potentially forgivable loan designed to be used for payroll costs, rent, utilities, as well as interest on debt incurred before Feb 15. Acceptance of this loan means an individual is no longer eligible for unemployment.

Filed Under: Court Reporters, Court Reporting, Legal Professionals, Legal Technology, News

April 9, 2020 By Dawn Houghton

As remote security concerns loom, O’Brien & Bails offers secure solutions

In a world that has quickly transitioned to working remotely by requirement, millions of users have flocked to videoconferencing services for depositions, meetings, classes and social gatherings. But Federal and State Law enforcement are now asking questions about some other remote platforms’ security and privacy policies.

https://www.npr.org/2020/04/03/826129520/a-must-for-millions-zoom-has-a-dark-side-and-an-fbi-warning

O’Brien & Bails, as an industry leader of technology solutions in Court Reporting & Litigation Services we offer proven, secure solutions for remote deposition services.  Through our Multi-platform Video Conferencing service, we are here to provide the equipment, training, support, and secure connection you need.

Some features of O’Brien & Bails secure remote video platform include:

–       SSL/TLS encryption and configuration

–       Custom secure links

–       Firewall protection

–       Separate secure teleconferencing

–       Full disclosure of recording proceedings / enabled only upon consent

In this time of national crisis, our Multi-platform Video Conferencing service fees are FREE.

What was a product of convenience has become necessity and O’Brien & Bails stands ready to set your firm up for success. For remote deposition solutions contact us online or 800.878.8750.

Filed Under: Court Reporters, Court Reporting, Legal Professionals, Legal Technology

November 29, 2018 By Dawn Houghton

Tips for Court Reporting Students

Exercise at WorkCollege is hard, and court reporting school is no exception. The team of experienced reporters at O’Brien & Bails would like to share the following tips to court reporting students.

To be a successful court reporter, you need to expand your vocabulary. Read any and all types of books, and if you come across a word that you do not know, look up the definition. Download a vocabulary app that teaches you a new word each day. Take the time to learn medical prefixes and suffixes, as well as basic legal terms. The more words you are familiar with, the better reporter you will be. You should also keep up with the news at a local and national level. This is a good habit to begin because once you are a court reporter, you could work on a variety of cases that pertain to current societal issues.

Research the technology and types of machines to find one that you are most comfortable using. Check into what is most often used in your geographical area. Once you have learned how to operate the stenograph machine, you need to practice typing each and every day. In order to become a certified court reporter, you must be able to type 225 words per minute (wpm) accurately. That doesn’t just happen over night. It takes hours and hours of practice to reach that speed and accuracy. Set aside time each day to practice. Many court reporters have claimed that they had to practice at least three to four hours per day to graduate. When you first begin practicing, focus on accuracy rather than speed. Being able to type at a fast speed does you no good if your transcript is full of misspellings and punctuation errors.

When you are practicing, make sure that you are positioned correctly and not looking at the keys at all times. You should be sitting up straight with both of your feet flat on the floor. Position your keyboard so that your forearms are parallel to the floor. You should feel comfortable while typing. If you experience pain in your arms or shoulders, try adjusting your chair or the height of your machine. Stretching your hands, arms and neck can help prevent tension. The more time you spend typing on your machine, the more natural it will begin to feel.

When practicing, start a dictionary on your stenography machine and program frequently used words. When you come across a word you have difficulty typing, pause and write the word down. Keep a running list of all the words that you struggle with. Then, practice typing that list of words repeatedly until you no longer struggle with them, and add them to your dictionary.

While in court reporting school, utilize your resources. Ask professors questions, meet up with fellow students to practice typing and seek out advice from experienced reporters. School can be challenging, and you need a support system to encourage you to keep going. The stronger your network, the better you will be. You can also look for an internship opportunity to be proofreader or a scopist for an experienced court reporter. Research the different types of court reporting—official and freelance to determine where your dream job is.

O’Brien & Bails wishes you the best of luck in your court reporting studies! Remember, nothing worth having comes easy. You can do this. For more court reporting tips, visit https://www.thejcr.com/or https://www.ncra.org/.  Do you want to learn what it takes to be a successful court reporter? Read our blog on the ‘Top 10 Skills of the Best Court Reporter.’

Filed Under: Court Reporters, Court Reporting

July 13, 2017 By Dawn Houghton

O’Brien & Bails Partners with Pohlman Reporting Company LLC

O'Brien & Bails Partners with Pohlman Reporting Company LLC

Kalamazoo, Ml – July 13, 2017 –

O’Brien & Bails, headquartered in Kalamazoo, Michigan, is pleased to announce that the firm has partnered with Pohlman Reporting Company LLC to enhance and expand service capabilities to clients.

One of Michigan’s oldest and most reputable court reporting firms, established in 1957, O’Brien & Bails is known for quality and dependability. Their court reporting and video service coverage area is one of Michigan’s largest, with offices in 11 major cities.

Dawn Houghton, CEO of O’Brien & Bails, stated, “One of the driving factors behind O’Brien & Bails is my goal is to ensure we are the best resource we can be for our clients. This is behind the quality of service we provide, the court reporters, videographers and resources we select to be on our team, the technological advancements we have made, the educational information we provide through our website, and is a driving factor behind our new partnership with Pohlman Reporting Company LLC.”

Clients of O’Brien & Bails may be wondering, “How does this change our service from O’Brien & Bails?”

Dawn Houghton answered that question by saying, “It doesn’t. This will be a seamless transition for our clients. We will continue to work with our clients in the way we have for years. The integrity, service, scheduling, delivery, billing, staff, email addresses, phone numbers, office locations, and website will stay the same. Our staff and I will continue working with you. The only aspect that will be different for our clients is the expanded services and enhanced technology gained in the partnership with Pohlman.”

Some of the expanded and enhanced services and technology will include:

  • Additional experience with complex multiparty cases
  • State of the art records retrieval service
  • Trial presentation and support services
  • Additional resources to cover your needs outside of Michigan
  • 24/7 nationwide availability
  • Web applications to improve efficiency, organization, and convenience to each case.

Pohlman Reporting Company LLC, headquartered in St. Louis, Missouri, with offices in Chicago and Edwardsville, Illinois, is recognized nationwide as a leading provider of technology-driven court reporting and litigation services. The partnership provides a full-service court reporting, records retrieval, and trial services agency with 14 offices and service capabilities coast-to-coast.

“As we have been working with Pohlman, we have found their staff, court reporters, and technology to be top notch.  We look forward to working with the Pohlman team and are excited for the opportunity to bring their infrastructure to our clients, providing more services and a farther reach in Michigan and beyond,” said Dawn Houghton, CEO of O’Brien & Bails.

According to Deborah J. Walters, President and CEO of PohlmanUSA, “We are very pleased and proud to partner with O’Brien & Bails. As the court reporting industry has contracted, we believe that agencies built on integrity and ethics will continue to thrive. This partnership brings together two like-minded agencies with rich histories of providing stellar client-first services and positions us well for future growth.”

Dawn Houghton concludes, “If you are a client of O’Brien & Bails and have any questions or thoughts about this, please do not hesitate to reach out to me to discuss this further. We look forward to continuing to be a resource to you and will keep you updated about this new partnership and service capabilities as we move forward.”

ABOUT O’BRIEN & BAILS

Headquartered in Kalamazoo, Ml, with eleven offices throughout Michigan, O’Brien & Bails offers true 21st century approach to court reporting: Give the best service, with advanced technology, and protect our clients at all costs. Integrity, service, providing a high level of value – that’s O’Brien & Bails.

To learn more about their services visit https://www.obrienandbails.com/.

ABOUT POHLMAN REPORTING COMPANY LLC

Headquartered in St. Louis, MO, with offices in Chicago and Edwardsville, IL, Pohlman Reporting Company is recognized nationwide as a leading provider of technology-driven court reporting and litigation services. For over 27 years, Pohlman has specialized in complex multiparty litigation by creating innovative products and customized solutions for our clients. Pohlman is committed to delivering exceptional customer service and anticipating our clients’ needs. Whether you require a talented court reporter or videographer for a deposition in an asbestos or mass tort case, MDL, or general litigation matter, Pohlman has a professional ready for your need nationwide.

To learn more about PohlmanUSA and their services visit http://pohlmanusa.com/.

Filed Under: Court Reporting, News

November 16, 2016 By Dawn Houghton

Top 10 Skills of the Best Court Reporters

What Does a Court Reporter Do?Because court reporting is a highly specialized skill, it takes a special type of person to be a court reporter and do it well. The best court reporters possess certain qualities and skills that make them good at what they do.

1. Punctuality
When a court reporter is given an assignment, the best court reporters will show up to the venue on time or a few minutes early. If a court reporter shows up 20 minutes late, that is 20 minutes wasted on the part of all attorneys, as well as the deponent. The best court reporters know that punctuality makes them more reliable and valuable to clients.

2. Confidentiality
Court reporters are involved in many different types of legal actions. Many times the testimony that is being recorded is confidential and sensitive information. The best court reporters understand that information heard in a proceeding is not to be repeated elsewhere.

3. Neutrality
As officers of the court, court reporters are to maintain neutrality when working on cases. Upon hearing testimony, they do not share their opinions about the case. The best court reporters simply record what is spoken. They do not enter into special contracts for services with one party over another. Instead, they treat each party equally, providing the same services with the same price structure to all parties.

4. Business Etiquette
The best court reporters are familiar with and use good manners and business etiquette. They understand how to introduce people in a situation where parties do not know each other. They are always on time. The best court reporters dress appropriately for a business setting. They know that using good manners and business etiquette go a long way in cementing a business relationship.

5. Grammar, Punctuation and Proofreading
Court reporters produce a written transcript of the spoken word. When a witness speaks, he or she does not provide punctuation. The best court reporters know the rules of punctuation and how to apply them to the spoken word. They are good at proofreading. Their transcripts will hold little to no errors, typos, or misplaced punctuation.

6. Assertiveness
During a legal proceeding, the court reporter will sit, listen, and record the spoken word. They are not an active part of the proceedings. However, there are times when a court reporter does need to speak up in order to make an accurate record. The best court reporters know when to stop a proceeding to ask a witness to speak louder. They do not hesitate to make requests from parties when necessary, such as ask for spellings of names, cities or streets mentioned in the proceeding at the conclusion of the deposition. The best court reporters know when to speak up and be assertive in order to make an accurate transcript.

7. Organizational Skills
Most court reporters work independently and have a large amount of control over their own schedule and work load. They have to balance many activities effectively. Organizational skills are needed in order to manage witnesses and exhibits during a proceeding. These same skills are needed when preparing a transcript and ensuring that it will be delivered on time. The best court reporters are well-organized and are reliable.

8. Time Management
Most court reporters spend a large part of their time working independently. The best court reporters know how to organize their schedule. They know how to manage their time in order to deliver an accurate transcript on time. The best court reporters know how to prioritize their tasks and activities in order to meet their responsibilities.

9. Customer Service
Customer service is important in any industry and especially true in court reporting. The best court reporters are committed to providing good service and accurate transcripts on time. They can anticipate some of the needs of their clients. They know that great customer service is one of the best ways to build a good working relationship with clients and gain repeat business.

10. Shorthand Writing Skills
Writing machine shorthand is a highly technical skill. Not everyone has a talent for learning the shorthand language and how to write it. The best court reporters have a gift for writing shorthand. They continually strive to increase their skills by obtaining higher levels of certification. These higher levels of certification require a court reporter to possess a higher level of knowledge of the industry as well as the ability to write at higher speeds and rates of accuracy. The best court reporters know there is always room for improvement and continually strive to obtain higher skill levels.

The best court reporters enjoy their career. They reproduce every spoken word into a transcript that creates an official record of testimony. They are punctual. They understand confidentiality and neutrality. They are good at time management, punctuation and grammar. The best court reporters provide an excellent service and superior customer service. When working with the best court reporters, attorneys can rest assured the record will be accurate and delivered on time.

If you enjoyed this article, you might also like Court Reporters Strive For Customer Satisfaction.

Filed Under: Court Reporters, Court Reporting

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